Policies & Terms

At the ICIEF Africa Solutions (ICF), we value our participants and strive to provide high-quality educational programs, bootcamps, and seminars.

This Refund & Payment Policy outlines how payments are processed and under what circumstances refunds may be granted.

1. Payment Methods

We accept various secure payment methods, which may include:

• Credit or debit cards
• Mobile money transfers (e.g., M-Pesa)
• Bank deposits or electronic transfers
• Online payment gateways integrated on our website

All payments are processed through secure third-party processors that comply with industry security standards (e.g., PCI-DSS).

By submitting a payment, you authorize ICF or its payment partners to charge your selected payment method for the full amount displayed at checkout.

2. Currency

All payments are processed in Kenyan Shillings (KES) unless otherwise specified.

International payments may be subject to exchange rate differences or additional bank fees, which are the responsibility of the payer.

3. Enrollment Confirmation

Once your payment is successfully processed, you will receive:

• A confirmation email acknowledging receipt of payment, and
• Access or registration details for your chosen program or seminar.

If you do not receive confirmation within 48 hours, please contact us at icfcs@icf.africa.

4. Refund Eligibility

Refunds are generally not automatic and are considered on a case-by-case basis under the following circumstances:

You may be eligible for a refund if:

• Program Cancellation by ICF: If we cancel or postpone a program, you may request a full refund or apply the amount toward a future program.
• Withdrawal Before Program Start:
  • A participant who withdraws at least 7 days before the program start date may receive a 90% refund, with 10% retained to cover administrative fees.
  • Withdrawals made less than 7 days before the start date are eligible for a 50% refund.
• Technical or Payment Errors: If you are charged in error or experience duplicate transactions, please contact us within 7 days for correction or refund.

Refunds will not be issued for:

• Failure to attend or complete the program.
• Dissatisfaction based on personal expectations rather than objective service failure.
• Unauthorized use of another person’s payment method.

5. Refund Process

Eligible refunds will be processed within 14 business days of approval.

Refunds will be made using the original payment method where possible.

If not feasible, alternative arrangements (such as bank transfer or mobile payment) will be made in consultation with you.

6. Non-Refundable Services

Certain services or products may be marked as non-refundable, including but not limited to:

• Downloadable or digital course materials
• Special events or workshops with limited seats
• Subscription-based services after access has been granted

Such cases will be clearly stated during registration or checkout.

7. Disputed Payments

If you believe an unauthorized charge has been made to your account, contact us immediately at icfcs@icf.africa.

You may also notify your bank or payment provider to initiate an investigation.

We will cooperate fully to resolve disputes promptly and fairly.

8. Program Changes or Cancellations

ICF reserves the right to:

• Modify program dates, instructors, or content when necessary, and
• Cancel a program due to unforeseen circumstances such as low enrollment, force majeure, or instructor unavailability.

In such cases, affected participants will be offered either a full refund or the option to transfer their enrollment to another program.

9. Tax and Transaction Charges

All prices listed are inclusive of applicable taxes unless stated otherwise.

Any bank, currency conversion, or platform transaction fees are borne by the participant and are non-refundable.

10. Contact for Refunds and Payment Issues

If you have any questions or wish to request a refund, please contact:

ICIEF Africa Solutions (ICF)

Email: icfcs@icf.africa

Website: icf.africa

Please include:

• Your full name
• Program name
• Date of payment and transaction reference number
• Reason for refund request

11. Policy Updates

ICF may revise this Refund & Payment Policy periodically to reflect changes in business or legal requirements.

The updated version will always be available on our website, with the date of revision clearly indicated.